Refund & Return
Last Updated: October 10, 2025
Important Notice: Chronicle Oddities operates as a marketplace connecting you with third-party vendors and affiliate partners. Our refund and return policies vary depending on the type of purchase and the specific vendor involved.
1 Overview
This Refund & Return Policy explains the terms and conditions for returns, refunds, and exchanges for purchases made through Chronicle Oddities. Please read this policy carefully before making any purchases.
2 Physical Products from Our Shop
2.1 Return Window
We accept returns for most items within 30 days of delivery. To be eligible for a return, your item must be:
- In the original packaging
- Unused and in the same condition you received it
- In the original tags (if applicable)
- Accompanied by the original receipt or proof of purchase
2.2 Non-Returnable Items
Certain types of items cannot be returned, including:
- Customized or personalized products
- Intimate or sanitary goods
- Perishable products (food, flowers, etc.)
- Digital products
- Products marked as « final sale »
2.3 Return Process
2.4 Refund Methods
Refunds will be issued to the original payment method. Please allow 7-10 business days for the refund to appear on your account. Shipping costs are non-refundable.
3 Digital Products & Services
Due to the nature of digital products, we do not offer refunds for:
- Downloadable travel guides and content
- Digital subscriptions
- E-books and digital resources
Exceptions may be made for technical issues that prevent access to the digital content.
4 Travel Bookings & Services
4.1 Affiliate Travel Partners
When you book travel services (flights, hotels, trains, car rentals, iVisa) through our affiliate links, you are purchasing directly from our travel partners.
Important: All cancellations, changes, and refunds for travel bookings must be handled directly with the travel provider (airline, hotel, booking platform, etc.). Chronicle Oddities acts as a referral service and cannot process refunds for third-party travel services.
4.2 Travel Provider Policies
Each travel provider has its own cancellation and refund policies. We strongly recommend:
- Reviewing the provider’s refund policy before booking
- Purchasing travel insurance for expensive bookings
- Keeping copies of all confirmation emails and receipts
5 Damaged or Defective Items
5.1 Shop Products
If you receive a damaged or defective item from our shop:
- Contact us within 48 hours of delivery
- Provide photos of the damaged item and packaging
- We will arrange for a replacement or full refund
5.2 Print-on-Demand Items
For items fulfilled by Printify or Printful:
- Contact us immediately with photos of the issue
- We will work with our print providers to resolve the issue
- Replacements or refunds are typically processed within 3-5 business days
6 Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for a different size or color, you must return the original item and place a new order.
7 Shipping Costs for Returns
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped, defective product, etc.). We recommend using a trackable shipping service and purchasing shipping insurance for valuable returns.
8 Late or Missing Refunds
If you haven’t received your refund after 10 business days:
- Check your bank account again
- Contact your credit card company (processing times vary)
- Contact your bank (pre-authorization may take time to release)
- If you’ve done all of the above and still haven’t received your refund, contact us
9 Sale Items
Only regular-priced items may be refunded. Sale items cannot be refunded unless they are defective or damaged.
10 Gift Returns
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.
11 Contact Information
For return authorization or questions about our refund policy:
Email: re*****@***************es.com
Response Time: We typically respond within 24-48 hours
Processing Time: Refunds are processed within 5-7 business days after we receive your return
12 Policy Changes
We may update this Refund & Return Policy from time to time. The updated version will be indicated by an updated « Last Updated » date at the top of this page. Continued use of our services after any changes constitutes acceptance of the updated policy.