Refund & Return
Last Updated: October 10, 2025
Important Notice: Chronicle Oddities operates as a marketplace connecting you with third-party vendors and affiliate partners. Our refund and return policies vary depending on the type of purchase and the specific vendor involved.
1 Overview
This Refund & Return Policy explains the terms and conditions for returns, refunds, and exchanges for purchases made through Chronicle Oddities. Please read this policy carefully before making any purchases.
2 Physical Products from Our Shop
2.1 Return Window
We accept returns for most items within 30 days of delivery. To be eligible for a return, your item must be:
- In the original packaging
- Unused and in the same condition you received it
- In the original tags (if applicable)
- Accompanied by the original receipt or proof of purchase
2.2 Non-Returnable Items
Certain types of items cannot be returned, including:
- Customized or personalized products
- Intimate or sanitary goods
- Perishable products (food, flowers, etc.)
- Digital products
- Products marked as “final sale”
2.3 Return Process
2.4 Refund Methods
Refunds will be issued to the original payment method. Please allow 7-10 business days for the refund to appear on your account. Shipping costs are non-refundable.
3 Digital Products & Services
Due to the nature of digital products, we do not offer refunds for:
- Downloadable travel guides and content
- Digital subscriptions
- E-books and digital resources
Exceptions may be made for technical issues that prevent access to the digital content.
4 Travel Bookings & Services
4.1 Affiliate Travel Partners
When you book travel services (flights, hotels, trains, car rentals, iVisa) through our affiliate links, you are purchasing directly from our travel partners.
Important: All cancellations, changes, and refunds for travel bookings must be handled directly with the travel provider (airline, hotel, booking platform, etc.). Chronicle Oddities acts as a referral service and cannot process refunds for third-party travel services.
4.2 Travel Provider Policies
Each travel provider has its own cancellation and refund policies. We strongly recommend:
- Reviewing the provider’s refund policy before booking
- Purchasing travel insurance for expensive bookings
- Keeping copies of all confirmation emails and receipts
5 Damaged or Defective Items
5.1 Shop Products
If you receive a damaged or defective item from our shop:
- Contact us within 48 hours of delivery
- Provide photos of the damaged item and packaging
- We will arrange for a replacement or full refund
5.2 Print-on-Demand Items
For items fulfilled by Printify or Printful:
- Contact us immediately with photos of the issue
- We will work with our print providers to resolve the issue
- Replacements or refunds are typically processed within 3-5 business days
6 Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for a different size or color, you must return the original item and place a new order.
7 Shipping Costs for Returns
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped, defective product, etc.). We recommend using a trackable shipping service and purchasing shipping insurance for valuable returns.
8 Late or Missing Refunds
If you haven’t received your refund after 10 business days:
- Check your bank account again
- Contact your credit card company (processing times vary)
- Contact your bank (pre-authorization may take time to release)
- If you’ve done all of the above and still haven’t received your refund, contact us
9 Sale Items
Only regular-priced items may be refunded. Sale items cannot be refunded unless they are defective or damaged.
10 Gift Returns
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.
11 Contact Information
For return authorization or questions about our refund policy:
Email: re*****@***************es.com
Response Time: We typically respond within 24-48 hours
Processing Time: Refunds are processed within 5-7 business days after we receive your return
12 Policy Changes
We may update this Refund & Return Policy from time to time. The updated version will be indicated by an updated “Last Updated” date at the top of this page. Continued use of our services after any changes constitutes acceptance of the updated policy.