Navan introduced the discharge of the Navan NDC Financial savings Index, a complete evaluation of the affect of scaled NDC utilization for company journey packages. The in-depth evaluation explores NDC bookings from 12 airways and hundreds of thousands of flight choices to know the state of NDC at present and quantify how a lot firms with entry to this content material may save.
“There’s an enormous distinction between merely enabling NDC versus what Navan is doing, which is main the way in which with an NDC roadmap that drives the {industry}’s modernization efforts ahead,” says Wealthy Liu, CEO of Navan Journey. “As a tech firm, we’re designed to rapidly adapt to new applied sciences. Being an early adopter of NDC has allowed us to create an ordinary for the way TMCs ought to optimize NDC content material. The NDC Financial savings Index is the results of these efforts — illustrating the potential financial savings and traveler worth of NDC finished proper.”
Most main airways already supply (or plan to supply) differentiated NDC content material as they proceed to leverage the expertise’s distinctive capacity to enhance communication between carriers and prospects.
To higher perceive the affect of those advances, Navan analyzed the info from flight bookings made on its platform over a three-month interval (Feb. 16 – Could 16, 2024). The compiled outcomes supply an insightful deep-dive into the potential worth of NDC by uncovering NDC reserving tendencies (world, regional, and per airline), cost-savings alternatives, and insights from particular person airways.
Key findings:
- Practically one in 4 flights booked on Navan in Could was by way of NDC:
- Within the U.S., which leads globally in reserving quantity on Navan, NDC represented roughly 24% of all flight bookings.
- In Europe, the place a single airline is usually dominant per nation, NDC accounted for practically one-third (31%) of all flight bookings on Navan.
- Bigger journey packages with NDC entry may see as much as six-digit annualized financial savings: Sure prospects with NDC-enabled content material noticed potential financial savings per airline starting from 3.3% to 16.6%, because of prevented GDS surcharges, in addition to entry to extra worth factors and unique fares.
- Relying on the route, Navan knowledge present that as much as 57% of fares revealed by an airline may very well be lacking from a reserving instrument — resulting in a bigger share of fares exterior a journey administration instrument than in, creating leakage and potential mistrust from workers, in addition to an absence of visibility and additional overspending.
- As NDC adoption elevated, so did traveler satisfaction: As entry to NDC content material was made broadly out there, Navan’s Web Promoter Rating (NPS) — a measure of buyer satisfaction and loyalty, the place scores above 30 are thought-about excessive — constantly elevated in the course of the take a look at interval.
- Navan’s NPS is up 13% this 12 months and at present sits at 43 for Navan’s flight platform. (This rating consists of post-booking adjustments and in-trip expertise.)
“With all of the adjustments within the {industry}, we wanted a platform that was agile sufficient to accommodate new expertise and processes,” says Melissa Watson, Group Journey & Company Occasions Director at Informa. “Informa is now seeing good financial savings from NDC by way of Navan; we’re on observe to avoid wasting round $215k this 12 months.”
The NDC Financial savings Index showcases Navan’s industry-leading integrations with NDC content material now from 15 world airways. Navan connects to as many suppliers as potential to ensure appropriate content material at the very best worth — with out compromising on consumer expertise. Leveraging AI and factoring in buyer firm coverage, private preferences, and optimum pricing, Navan dynamically shows related reserving choices to prospects. NDC content material is optimized in order that vacationers profit from the identical self-serve capabilities anticipated from GDS bookings (similar to flight adjustments, cancellations, and extra) — all on-line and with out the necessity for added agent assist.
“Navan’s journey with NDC and American Airways started as early as 2018, and a whole lot of work has been accomplished to outline NDC and create an expertise that meets the wants of contemporary enterprise vacationers,” says Anthony Rader, Director of Airline Retailing Know-how at American Airways. “By means of Navan’s efforts, they’ve been in a position to present our mutual prospects extra decisions with bundles and ancillaries, a seamless reserving expertise, and added servicing advantages.”
